Privacy Policy

Introduction

Altius Group is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website and consulting services. We operate in accordance with Thailand's Personal Data Protection Act (PDPA) and international data protection standards.

If you have any questions about this policy or our data practices, please contact us at [email protected].

Data We Collect

Personal Information

When you contact us through our website forms or engage our consulting services, we may collect the following personal data:

• Full name and contact details (email address, phone number)
• Company name and position
• Business address and location information
• Communication preferences and consultation history
• Any information you provide in messages or during consultations

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

How We Use Your Data

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit contact forms or subscribe to communications
• Contract: To deliver consulting services you've engaged us for
• Legitimate Interest: To improve our services and communicate about relevant offerings
• Legal Obligation: To comply with accounting, tax, and regulatory requirements

Purposes of Data Processing

We use your personal information for the following purposes:

• Responding to inquiries and providing requested information
• Delivering consulting services and managing client engagements
• Communicating about our services, updates, and relevant content
• Improving our website functionality and user experience
• Analyzing website usage patterns and service performance
• Maintaining business records and fulfilling legal obligations
• Protecting against fraud and ensuring security of our systems

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact inquiries: Up to two years from last communication
• Client engagement data: Seven years following engagement completion (for business and tax records)
• Website analytics: Aggregated data retained indefinitely; individual data for maximum eighteen months
• Marketing communications: Until you withdraw consent or request removal

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with the following categories of third parties:

Service Providers

We work with trusted service providers who assist with:

• Website hosting and technical infrastructure
• Email communication services
• Analytics and website performance monitoring
• Cloud storage and data backup

These providers are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when necessary to protect our legal rights or prevent harm.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data during transmission using SSL/TLS protocols
• Secure storage systems with access controls and authentication
• Regular security assessments and monitoring
• Staff training on data protection principles and practices
• Incident response procedures for potential data breaches
• Regular backup systems to prevent data loss

Your Rights

Under Thai data protection law, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty days.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

For detailed information about the types of cookies we use and how to manage them, please review our Cookie Policy.

International Data Transfers

Your personal data is primarily stored and processed in Thailand. If we transfer data outside Thailand to service providers in other countries, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by data protection authorities
• Verification that the receiving country provides adequate data protection
• Requiring recipients to implement appropriate security measures

Children's Privacy

Our services are directed at businesses and adult professionals. We do not knowingly collect personal information from individuals under eighteen years of age. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:

• Posting a notice on our website
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to active clients (for material changes)

We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Supervisory Authority

If you believe we have not addressed your data protection concerns adequately, you have the right to lodge a complaint with the Thai Personal Data Protection Committee or other applicable data protection authority in your jurisdiction.